Email #11: What Else Should You Look For When Outsourcing? (Part 2)

Dear <firstname> ,
Continuing where we left off in the last
email, I would like to touch on the personal 
side of things right now; simple because
you will outsource your work to people,
and people are complicated beings. Ready?
Here goes:

Communication should be simple:  Both parties
have to be clear and concise when it comes to
communication. If you face certain groups of 
people who don't speak English well, you may
have a break down in communication and your
project may be compromised. So slow down,
be sure you can understand them and they also
understand what you are looking for.

Availability is another huge issue. Are they available
to finish your project on time or are they perpetually
busy? What you should look for are people who are 
available to settle your projects because if they are 
not you'll have a huge issue there. It would be great
if you had a programmer who would take up your
projects at the drop of a hat when you phone them 
up or email them and say, "Look, I am on a bit of a 
deadline here. I've got a problem. I need this package 
done by tomorrow,” and they say 'yes' and finish the
work perfectly.

A flexible designer/programmer would be solid. These
guys are a godsend when you have projects that need major
changes overnight or immediately. If you are launching a 
huge project your programmers, designers and outsourced
personnel should be on standby should anything happen 
(touch wood).

Responsiveness matters too. Imagine your writers responding
only after a week! That's a dangerous sign because if you need
them and they are missing ,who can you count on? Ideally they
should get back to you within 12 to 24 hours.

Next up, we're covering a sensitive topic...payment.

To your successful outsourcing,

“Your Name”
“Your Website Link”
